RentTrack Terms of Service
PLEASE CAREFULLY REVIEW THESE TERMS AND CONDITIONS BEFORE USING THIS SITE. YOUR USE OF THIS SITE AND, SEPARATELY, YOUR ENROLLMENT IN OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS. YOUR USE OF THE SITE OR YOUR ENROLLMENT CONSTITUTE YOUR AGREEMENT TO ABIDE BY EACH OF THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS OR CONDITIONS, YOU SHOULD EXIT THIS SITE IMMEDIATELY AND NOT VISIT, BROWSE THE SITE OR ENROLL IN OUR SERVICES. YOU AGREE THAT BY USING THE SERVICE YOU REPRESENT THAT YOU ARE AT LEAST 18 YEARS OLD AND THAT YOU ARE LEGALLY ABLE TO ENTER INTO THIS AGREEMENT.
The following are terms of a legal agreement (the "Agreement") between you (“Landlord” or “Tenant” or “you”) and RentTrack, Inc. ("RentTrack", "we", or "us"), that sets forth the terms and conditions for your use of this Site (the "Site") and the utilization of RentTrack’s services. The Site is owned and operated by RentTrack, Inc. This Site and RentTrack’s services are being provided to you expressly subject to this Agreement. By accessing, browsing, and/or using this Site via any medium or signing up for and receiving the services offered by RentTrack, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement and to comply with all applicable laws and regulations.
Changes to Agreement
We reserve the right to amend this Agreement, at our sole discretion, at any time and may notify you by sending you an email or by posting the updated terms on our Site. You should check this Agreement periodically for changes. All changes shall be effective upon posting and shall supersede all previous versions. Your continued use of the Site or the services offered by RentTrack after any change to this Agreement constitutes your agreement to be bound by any such changes. We may terminate, suspend, change, or restrict access to all or any part of this Site without notice or liability.
Last updated – June 2021
RentTrack provides online credit history and credit reporting services for landlords, rental property owners, rental property managers (the "Landlords"), and their respective tenants (the "Tenants"). RentTrack's credit history and credit reporting services include, but are not limited to: Tenant and Landlord identity verification, credit profile analysis and simulation for Tenants, credit score display and monitoring for Tenants, rent payment reporting to credit bureaus for Tenants, and full credit report purchase for Tenants (the "Credit Services"). RentTrack is not a credit granting entity and does not extend credit.
RentTrack provides Tenants with the ability to have the Tenant’s residential rent payments reported to credit bureaus (the "Reporting Services"). Tenant acknowledges that each bureau has unique approaches to rental payment data furnishing and reporting. Rental payments and delinquencies maybe reported to one or more of TransUnion, Equifax, and Experian for any tenant who enrolls to receive RentTrack’s services, and who passes our verification processes with RentTrack to the satisfaction of RentTrack, in RentTrack’s sole discretion. RentTrack follows industry best practices to verify the accuracy and validity to report data correctly to the credit bureaus according to our proprietary verification protocols, the credit bureaus’ methods and recommendations, and both Federal & State Regulations and Guidelines, RentTrack cannot guarantee the accuracy of the data on Tenant's credit report. Furthermore, we can provide no guarantee of future reporting to the bureaus, as each bureau regularly revisits their compliance procedures and competitive positions. Tenant understands that while RentTrack reports regularly to the credit bureaus, it may take up to six months for rental payment data to appear on credit bureau records. If Tenant deems any RentTrack tradeline data found on their credit report incorrect, RentTrack will assist Tenant in investigating the issue upon request from Tenant, within 30 days of such request. In addition, Tenant may file a dispute with RentTrack or directly with the applicable credit bureau. Tenant understands that a credit freeze does not prevent RentTrack from sending data to the credit bureaus. A credit-freeze only prevents the credit bureaus from providing RentTrack with information from Tenant's credit profile. The data displayed by RentTrack regarding rental history is only a representation of the Tenant's tradeline, and not actual data from the credit bureau. Tenant should review their credit profile at each bureau in order to verify the accuracy of the rent reporting.
All of our Scores are consumer scores and may not be used to grant credit.
The Services and Affiliate Offers are not intended to provide any credit repair, legal, tax or financial advice. We cannot guarantee any improvement in credit scores. RentTrack offers a satisfaction guarantee which offers a refund should RentTrack fail to deliver the service we agreed to deliver, or if our customer service experience does not meet your expectations. RentTrack satisfaction guarantee cannot be claimed as a result of your credit score not improving. Tenant acknowledges that RentTrack is not a credit bureau and does not have direct influence over any aspect of credit, credit profiles, or how credit scores are calculated.
Obligation to Provide Accurate and Complete Information Where Required
In order to provide the Reporting Services, RentTrack is obliged to employ reasonable authentication methods to verify the identity of Tenants. In order to use the Services, you agree to: (i) provide information about yourself and any associated business that is true, accurate, and complete as prompted by the Service's sign up process and (ii) where applicable and appropriate, maintain and update your information to keep it true, accurate, and complete. In the event that you falsify information, or provide inaccurate, untrue, or incomplete information, RentTrack may, at its sole discretion, suspend or terminate your access to the Reporting Services and deny any future access to the Reporting Services. You may not use the Reporting Services a for any illegal purpose or in any manner inconsistent with the terms and conditions of this agreement.
For subscription payments, RentTrack will issue a full refund if the customer is not satisfied with the service. In the event that a Tenant is not satisfied and receives a refund, If the subscription was for rent payment reporting via a bank connection, any entry created on the consumer's credit report with any one or more of the credit bureaus will be deleted, and the consumer will not have their rent payments reported to one or more of the credit bureaus.
Some of the Reporting Services mentioned in this agreement may only be available for a fee. You will only be charged for fee-based services after we obtain your consent to pay such fees. We reserve the right to change fees for access to the Reporting Services, or to change what features are available at different fee levels, at any time. You shall pay all fees incurred through your use of the Reporting Services at the rates in effect for the billing period in which such Services are delivered.
As a Tenant, you may have the opportunity to purchase additional Credit Services beyond the free Services that we may provide from time to time. You are entitled to a full refund of a credit report or credit service purchase if the data presented by our Credit Services is incorrect and does not match what is on file at TransUnion or in your TransUnion credit report retrieved through AnnualCreditReport.com. You acknowledge that we may display different scoring models than other sites, and scores and score history may not perfectly match those found on other sites.
Either you or RentTrack may cancel use of the Reporting Services with or without cause at any time. You may cancel the Reporting Service by calling 866-841-9090 or by emailing firstname.lastname@example.org.
Specific Consents Granted by your Enrollment
At the time that you verify your identity, you agree that you are providing to us the following specific consents (in addition to being subject to this Agreement):
You understand that by enrolling in RentTrack services, you are providing 'written instructions' to RentTrack, Inc. under the Fair Credit Reporting Act authorizing RentTrack, Inc. to obtain information from your personal credit profile or other information from Experian, TransUnion, or Equifax. You authorize RentTrack, Inc. to obtain such information to verify your identity, provide you with your score and aggregated credit information, and to enable rent reporting to Experian, TransUnion, and Equifax. You may opt-out of rent reporting at any time by logging into your account and changing your settings.
Note that RentTrack, Inc. does not extend credit to residents. RentTrack merely reports on the status of rent payments. If we are unable to verify the identity of all parties involved in a transaction, RentTrack reserves the right to deny use of our Reporting Service and any additional service or product offered by RentTrack. However, at no time should this denial be misconstrued as a denial of credit.
RENTTRACK, ANY OF ITS AFFILIATES, PROVIDERS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, INDEPENDENT CONTRACTORS OR LICENSORS (COLLECTIVELY THE "RENTTRACK PARTIES") DO NOT GUARANTEE THE ACCURACY, ADEQUACY, TIMELINESS, RELIABILITY, COMPLETENESS, OR USEFULNESS OF ANY OF THE CONTENT AND RENTTRACK DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THE CONTENT. WITH RESPECT TO THE SERVICES YOU HEREBY ACKNOWLEDGE YOUR UNDERSTANDING THAT RENTTRACK IS SOLELY AN INTERMEDIARY BETWEEN YOU AND THE CREDIT REPORTING AGENCIES (EXPERIAN, EQUIFAX, TRANSUNION) ACTUALLY FURNISHING THE CREDIT PROFILES AND SCORES AT ISSUE AND BETWEEN YOU AND THIRD-PARTY SITES (IN THE CASE OF THIRD PARTY PRODUCTS AND SERVICES); THEREFORE, THE RENTTRACK PARTIES HEREBY EXPRESSLY DISCLAIM ANY LIABILITY FOR THE INACCURACY OR INCOMPLETENESS OF ANY SUCH CREDIT PROFILES AND SCORES OR FOR THE CONTENT, AVAILABILITY, OR LEGALITY OF ANY OF THE PRODUCTS AND SERVICES MADE BY THE THIRD-PARTY SITES.
THIS SITE AND ALL OF THE CONTENT AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR TITLE. ADDITIONALLY, THERE ARE NO WARRANTIES AS TO THE RESULTS OF YOUR USE OF THE SITE, CONTENT OR SERVICES. THE RENTTRACK PARTIES DO NOT WARRANT THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, NOR THAT ANY INFORMATION THAT YOU PROVIDE TO THE WEBSITE WILL BE SECURE. THIS DOES NOT AFFECT THOSE WARRANTIES WHICH ARE INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.
RENTTRACK MAY DISCONTINUE OR MAKE CHANGES IN THE SITE, THE CONTENT, AND/OR THE SERVICES AT ANY TIME WITHOUT PRIOR NOTICE TO YOU AND WITHOUT ANY LIABILITY TO YOU OR ANY THIRD PARTY. ANY DATED INFORMATION IS PUBLISHED AS OF ITS DATE ONLY, AND THE RENTTRACK PARTIES DO NOT UNDERTAKE ANY OBLIGATION OR RESPONSIBILITY TO UPDATE OR AMEND ANY SUCH INFORMATION. RENTTRACK RESERVES THE RIGHT TO TERMINATE ANY OR ALL SITE OFFERINGS OR TRANSMISSIONS WITHOUT PRIOR NOTICE TO YOU. THIS SITE COULD CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. USE OF THIS SITE IS AT YOUR OWN RISK.
Limitation of Liability
UNDER NO CIRCUMSTANCES WILL THE RENTTRACK PARTIES BE LIABLE FOR ANY DAMAGES INCLUDING, WITHOUT LIMITATION, GENERAL, SPECIAL, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR ANY OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR BUSINESS INTERRUPTION) OF ANY KIND WHETHER IN AN ACTION IN CONTRACT OR NEGLIGENCE ARISING OR RELATING IN ANY WAY TO THE USE OR INABILITY TO USE BY ANY PARTY OF THE SITE, THE CONTENT, THE SERVICES, OR ANY THIRD-PARTY SITE TO WHICH THIS SITE IS LINKED, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF THE RENTTRACK PARTIES, OR REPRESENTATIVES THEREOF, ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES. THE RENTTRACK PARTIES ARE NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS SITE, THE CONTENT, AND/OR THE PRODUCTS IS TO STOP USING THE SITE AND TO NOTIFY US THAT YOU NO LONGER DESIRE TO RECEIVE THE PRODUCTS. IF YOUR USE OF THIS SITE, THE CONTENT, AND/OR THE PRODUCTS RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. IF ANY OF THE FOREGOING LIMITATIONS ARE FOUND TO BE INVALID, YOU AGREE THAT THE RENTTRACK PARTIESÕ TOTAL LIABILITY FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION OF ANY KIND OR NATURE WHATSOEVER SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.
Monitoring of the Site
RentTrack has no obligation to monitor the Site; however, you acknowledge and agree that RentTrack has the right to monitor the Site electronically from time to time and to disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Site, or to protect itself or other users of the Site.
Submissions Through The Website
Security Features and Website Requirements
RentTrack uses best-practice security measures as defined by PCI Data Security Standards, as well as third-party verification and encryptions services (McAfee, Verisign, etc.), to protect your privacy and safeguard your information. Because we use these security measures, we may not always be able to successfully provide our Services to you, so we do not guarantee or warrant that we will be able to provide any such Services to you, even if you enroll for such Services.
RentTrack may use your personal information to the extent necessary to provide Services. To enroll and use the Site and Services you must have an email address, a modern Java-script compatible browser, and enable cookies.
Governing Law and Dispute Resolution
This Agreement shall be subject to and construed under the laws of the State of California, without reference to the conflicts of law provisions thereof. Exclusive venue shall be in St. Louis Park, Minnesota.
You understand and agree that all claims, disagreements, disputes or controversies between you and RentTrack, and its officers, directors, employees, representatives, agents, parents, affiliates, subsidiaries and/or related companies, whether they arise from your use of this Website or from any other aspect of your relationship with RentTrack, shall be resolved by final and binding arbitration before JAMS (Judicial Arbitration and Mediation Service) in Minnesota or the nearest available location, in accordance with JAMS’ commercial arbitration rules in effect at the time the proceedings begin. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The costs of arbitration shall be equally paid by the parties. The parties voluntarily and knowingly waive any right they have to a jury trial.
Exclusivity and Billing
Landlords agree that RentTrack is sole, exclusive provider of Reporting Services and Landlords agree to pay The RentTrack Fees as outlined during enrollment for Services. RentTrack invoices Landlords monthly for the previous month's activity and payment is due upon receipt. All amounts not paid within 30 days from invoice date shall be assessed a 1.5% monthly service charge unless applicable laws or regulations dictate a lower maximum service charge. All discrepancies must be brought to RentTrack's attention within 30 days via phone, email, or fax. All late fees, collection costs, and attorney's fees may be added to past due accounts.
If any provision of this Agreement is deemed to be unlawful or unenforceable, it will not affect the validity and enforceability of the remaining provisions.
This Agreement is effective until terminated by either you or RentTrack as set out below.
If you want to terminate your legal Agreement with RentTrack, you may do so by (a) notifying RentTrack at any time by sending an email to email@example.com with the subject "Termination of Service" and (b) opting out in the My Account-Remove Authorization section in my.renttrack.com and (c) by stopping and periodic or recurring payments. Upon any termination of this Agreement, you shall promptly discontinue use of the Site and the Services and your right to access and use the Site and Services will terminate immediately.
RentTrack may terminate this Agreement at any time without notice, or suspend or terminate your access and use of the Site, the Content, and/or the Services at any time, with or without cause, in RentTrack's absolute discretion and without notice.
The following provisions of this Agreement shall survive termination of your use or access to the Site: Disclaimer of Warranties, Limitation of Liability, Submissions Through the Website, Specific Consents, Granted by Your Enrollment, Trademarks, Governing Law and Dispute Resolution, Waiver, Indemnification, General Provisions, and any other provision that by its terms survives termination of your use or access to the Site, the Content, and/or the Services.
RentTrack will maintain the most basic personal information (email address) to enable future activation or use of Site, the Content, and/or the Services in the event you terminate the Agreement.
Failure by RentTrack to enforce any of its rights under this Agreement shall not be construed as a waiver of those rights or any other rights in any way whatsoever.
Headings used in this Agreement are provided for convenience only and shall not be used to construe meaning or intent.
This Agreement constitutes the entire agreement between RentTrack and you in connection with your use of the Site, Content and the Services, and supersedes any prior versions of the Terms of Service, if applicable. This Agreement will be binding on, inure to the benefit of, and be enforceable against the parties and their respective successors and assigns. Neither the course of conduct between parties nor trade practice shall act to modify any provision of this Agreement. All rights not expressly granted herein are hereby reserved.
Third Party Terms
We make use of the Google Maps API to provide you with the Services, and by doing so, you agree to the Google Maps Terms of Service.
If you have questions regarding this Agreement or the practices of RentTrack, please contact us by email at firstname.lastname@example.org or by US Mail at RentTrack, 4601 Excelsior Blvd., Suite 503, St. Louis Park, MN 55416.